We believe in delivering complete satisfaction to all our customers buying from us. There are cases when customers discover their purchased items fail to fulfill their anticipated needs. We established this direct and transparent Return and Refund Policy as a straightforward solution to assist your returns process.
Returns
All customers can initiate returns on most items within a 30-day period after delivery. Asyncro must meet three requirements to qualify for return: it needs to remain unused with its original condition and customers must restore both packaging and its unmodified state. Products showing any marks of usage and modifications will not receive return approval.
The procedure for starting your return requires you to contact our customer support at cs@myhomeelements.com for a Return Authentication Number (RAN). We will delay processing unapproved returns that lack authorization. When you get your RAN from our team you should carefully wrap the item for return shipping through any trackable delivery service. Customers have to pay shipping costs for returns except when the received product showed damage or defects.
Refunds
Your returned item will be inspected by our team to check whether it fulfills our return acceptance requirements. The refund processing team will place your funds back onto your original payment method after they approve the request. Your refund payment will reach your bank account between 5–7 business days during normal business hours but this duration depends on your payment method.
Return disapprovals will result in a notification followed by a cost-based item return offer to you.
Exchanges
Customer exchanges are not provided through our services at the moment. You must follow the current return protocol and afterward initiate a new order to obtain the different product or variant you desire.
Exceptions and Non-Returnable Items
While we aim to be flexible, some products are not eligible for return or refund. These include:
- Items that show signs of use, wear, or damage not caused by us
- Custom or personalized products made specifically to your order
- Gift cards or promotional vouchers
- Clearance or final sale items, unless they arrive damaged or defective
Review the product information closely before you finalize any purchase because it applies to custom orders.
Damaged or Defective Items
Contact the specified email address or phone number to report any item delivery issues including damage, defects or inaccurate product information within seven days after the delivery date. The assessment of the product issue requires visual documentation through submitted photographs of both the product and its packaging. We will provide either a replacement item or store credit or money refund based on what you want in which we confirm the issue together with the item restocking status.
Policy Updates
This Return and Refund Policy has the ability to receive periodic updates following changes to our processes and legal requirements. Updates will get posted on this page with the implemented effective date. Significant changes to this policy will be notified to customers through website announcements and email communications.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to get in touch with our customer service team. You can contact us at cs@myhomeelements.com, and we’ll be happy to assist you with your request.
Thank you for choosing My Home Elements —we truly appreciate your business and support!